Wholesale & Restaurants
Deliveries tailored to suit, please order at least 2 business days in advance. Cut-off is at 12PM AEST for 2 business day delivery.
Retail customers - Oyster Club
Deliveries are once a month. You will be contacted via your membership email address with delivery timing information. Once your order is placed in the online store you will receive confirmation.
To sign up for exclusive stock releases via the Signature Oyster Club, simply enter your email at the bottom of the page.
Oysters are shipped unshucked and live and will not be in chilled transport as prolonged exposure to freezing temperatures may harm them. They are shipped in our insulated seafood containers with ice packs.
You will be sent a tracking number to track your parcel with the courier and it is your responsibility to make sure someone is home to receive your box if you are not available or have someone ready to take the parcel indoors for you as soon as it arrives at your residence. The courier will be authorised to leave the box at a safe place however we cannot be held liable for mishandled, missing boxes or boxes left at an unshaded area of your residence as this is simply not within our control. Courier drivers and posties can arrive at any time and are unable to contact you upon each delivery so we suggest to please track the parcel closely so you know when they're about to arrive.
Our couriers are unable to call/email/contact you upon each delivery. If you cannot find the automated tracking notification email, kindly check your Spam folder.
Please be prepared to potentially pick up your parcel at a courier designated location should they tag your box for pick up. Orders will be shipped together if to the same address, unless otherwise requested by yourself in advance.
We do not ship to PO BOX addresses
Ordering with PO box addresses will either delay or cancel your order and will not be shipped.
Potentially subject to additional delays due to courier disruptions and COVID. The couriers provide an ETA but again cannot guarantee precise date or time of delivery. We cannot be held liable for any freight delays and courier mishandling/lost parcels as well as parcels that couriers require pick up at another location. Rest assured our oysters are packed in a special insulated container designed for transport and is the same packaging we use to use ship to restaurants. For more info on this, please see our Care Instructions/FAQ page.
Please note that for remote locations, it may take longer for the courier to deliver. Parcels headed to regional/remote addresses have to be forwarded through several depots in their network, or agents covering your area before getting to your local postie.
We suggest ordering oysters good for travelling longer distances (Sydney Rocks) or using gift vouchers instead if your location is remote. (These Sydney Rock oysters last up to two weeks out of water from harvest.)
Remote and interstate orders' estimated delivery times will constantly change in transit depending on your location and can arrive the following week, beyond the Wednesday - Friday estimate. Please anticipate delays during holidays or if you located in the Interstate/Regional areas.
We ship interstate/regional orders early on Monday. All interstate/regional orders placed on or after Monday with requested delivery dates within the week will be sent the following Monday and your request cannot be fulfilled.
Please don't hesitate to contact us if there is anything you need help with. We appreciate your patience should there be any courier delays along the way. Rest assured, we will do our best to help organise your order getting safely to your door!
Located elsewhere or not sure?